We’ve all encountered websites or software where we can’t find information or if we do find it, it doesn’t answer questions. I provide services to companies to ensure the information is findable and answers questions.

On all my projects, I apply a collaborative approach: it’s your project and your money, you need to know what’s going on.

I bring these skills and assets to a project team:

Information Architecture

As an “information geek,” I love delving into content-rich, content-heavy websites and software products. Sometimes content heavy products need to be redesigned and sometimes you want to plan it properly, from the start, applying user-centred design principles.

My information architecture work concentrates on business analysis, user and task analysis as well as creating wireframes, site maps, and handling client reviews.

When appropriate, I share all deliverables. I also like to do paper sketching to further elicit business requirements and show initial information design concepts.

Content Planning and Writing (also called Content Strategy)

With a background in technical writing, I’m very comfortable planning and implementing content and documentation projects.

You may already have an information architecture that needs to be filled in with content. With experience in both information architecture and content planning and writing, I can easily help you bridge the gap between design and actual content.

As with my information architecture work, I apply user-centred design best practices to my content planning and writing projects. I help you create powerful, meaningful, bold, helpful, valuable, and informative content that supports your sales team, your support team, and your customers.

Find Out More

You’re welcome to look through my website resume and portfolio. My work is protected by non-disclosure agreements, you won’t see any actual deliverables on my site. If you’d like to know more, please contact me.