Want to get started on improving your website, but don’t know where to start? Here are 9 Actionable Steps to Improve Your Website’s Usability.

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Theresa’s talent and passion for her work is inspiring. She is my go to person for information architecture, taxonomy and user experience.
Jeremy Syme, Bluetooth Special Interest Group
Theresa is one of the rare people with a talent for identifying incredibly complex patterns and concepts and communicating them in clear, simple, and actionable language.
Kathy Wagner, Content Strategy Inc.
Theresa is a personable, patient, thorough communicator. I enjoyed working with her and the effort had a successful outcome.
Richard Israel, Committee for Children

Recent Blog Articles

3 Options for Usability Testing [Infographic]

By | September 20th, 2016|Categories: User Research and Usability Testing|

With every usability testing project I do, there are a couple of standard choices we need to explore and make. Here's a quick overview of the options.

What to Expect from User Research

By | September 13th, 2016|Categories: User Research and Usability Testing|

User research allows us to improve our websites, intranets, products, and services. Sometimes I work with clients who are new to user research and they need to know what the process of user research is like and what to expect as an outcome of user research. Before we assume that user research will answer all our questions and fully illuminate a dark abyss, it's important to set expectations for what user research can do for us. If you're thinking about tackling a project with research in it, here are a few things to be prepared for.

User Research for a Government Organization

By | September 7th, 2016|Categories: Case Study, User Research and Usability Testing|

Faced with a design mandate, this government organization needed to do research before designing the solution to ensure the solution was appropriate for its audiences. I was able to help this organization with an interview plan, interviewing, analysis, and journey mapping.

About Theresa Putkey

Leveraging over 10 years of experience in information architecture and over 15 years in the technology industry, I bring strong expertise to each customer. My tenure and experience in the field, coupled with my Masters degree in Information Science, provide a powerful approach to helping your organization achieve success.

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