Do your customers complain that they can’t find anything on your site? Does your team have a hard time finding content and documents internally? Is your site search ineffective?

Through User Research, Information Architecture, and Taxonomy, Key Pointe Usability Consulting researches usability problems, develops website structures, and creates designs that balance user expectations with business needs. Key Pointe’s process results in intuitive content and effective internal and external search strategies for user-friendly customer experiences.

Theresa Putkey

Principal, Information Architect & Taxonomist

Theresa_PutkeyTheresa Putkey focuses on Information Architecture and Taxonomy for websites, intranets and other CMS projects, as well as for digital asset management. She offers User Research and Usability Testing that allows her clients to make data-driven, evidence-based decisions for their website redesign projects, streamlining internal decision-making. Unlike in-house information architects or taxonomy specialists, Theresa brings a valuable external perspective to the projects she works on.

Theresa holds a Masters of Library and Information Science from San Jose State University. She has over a decade of experience as an Information Architect and over 15 years of experience in the technology industry, including technical writing and requirements analysis expertise.

Through Key Pointe Usability Consulting Theresa has worked with clients from a diverse range of industries including:

  • Government organizations
  • Nonprofits
  • Healthcare
  • Financial services
  • Telecommunications
  • Technology

Her clients have included Purdys Chocolate, Bluetooth Special Interest Group, Rocky View County, TELUS, BC Hydro, Microsoft, Consumer Reports, Vancity, and Franklin Templeton Investments.

Skills & Expertise:

  • User interviews, focus groups, card sorting, task testing, and other user research methods
  • Usability testing for both desktop and mobile
  • Information architecture for websites and intranets
  • Taxonomy and metadata development and implementation
  • Faceted search design
  • Content migration planning
  • Governance & standards
  • Guidance, coaching, and implementation support

Technologies:

  • Digital asset management systems
  • Content management systems (both web & enterprise)

Theresa comes by her love of information organization honestly.  When she was 8-years-old she became interested in libraries, visiting her local library as often as possible. One of her favourite activities was scanning through the card catalogue looking for cross-references. During university she worked at the main library, though she swore she’d never become a fuddy-duddy librarian.

Bentley at the libraryIronically she’s now a librarian – though not fuddy-duddy! – and is still a fan of her local public library, a love she’s even passed along to her dog. At least once a week Theresa and her King Charles spaniel Bentley walk to their local library together to check out books and Bentley often posts pictures of their library excursions on his Instagram account. Theresa (and Bentley) firmly believe that libraries are keys to knowledge and community engagement; public libraries are wonderful resources to help a diverse audience. Through her work Theresa brings that passion online, organizing information to make the Internet a key to knowledge and a valuable resource for a diverse audience.